Today’s Facility Manager has a part in every organizational strategy and objective that involves the built environment. FM results add directly to organizational outcomes. FM serves the mission, brightens the image, and nourishes the vision of an organization. Today’s FM continuously applies people, places, technologies and processes to these ends. Issues change all the time and opportunities for improvement never end. In this light, the profession constantly develops knowledge, competencies, and methods. At the same time, FMs must align with organizational business conditions and strategies. An effective FM consultant bridges from potential to accomplished and gives the client FM organization knowledge and skills to continue to improve.
I and my colleagues recognize that client understanding of our methods and tools, as well as agility in their use, confer power to solve problems up ahead. We strongly support and promote that outcome, providing informal explanation and practice, and, if decided upon, formal training.
I foster FM
♦ Where problem identification and analysis are based on cause and effect, not conjecture.
♦ Where problem solving involves processes, not blame.
♦ Where specifically designed-in performance measures guide improvements.
I focus on
♦ FM organization appraisal using CMMI analytics adapted for FM (re: CmmiInstitute.com)
♦ Investigations and solutions to problems using cause mapping (re: ThinkReliability.com)
♦ Key measurements and performance improvements using the KPI methods of Balanced Scorecard Institute and the Performance Blueprint of Stacey Barr (re: Balancedscorecard.org)
♦ Interactive process modeling, risk mitigation, and optimizing of outcomes for processes and assets using @RISK and the DecisionTools Suite (re: Palisade.com)
Cooperation and collaboration between operations and maintenance (O&M) and environment, health, and safety (EHS)