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  • 1.  Your Credit Union Staffing Model

    Posted 17 days ago

    Hello, 

    I am new to the credit union industry (came from the public sector) with over 15 years in facilities management. I recently started with a credit union as director of facilities. It is a brand new position and responsible for creating a facilities staffing plan. We have 3 billion assets, 22 branches, and 1 head quarters. We currently contract 95% of services, with the intent of bringing in some services in-house. We currently have one maintenance technician that mainly coordinates contractors and tends to urgent maintenance items. Overall, wondering what your position and staffing model is for maintaining your credit unions. Thank you!



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    Cameron Green FMP
    Director of Facilities
    Fox Communities Credit Union
    Appleton WI
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  • 2.  RE: Your Credit Union Staffing Model

    Posted 16 days ago

    It's difficult to say. We have 8 branches and 7 remote ATMs. We have four FTE's in our department (including me). The last time we did an analysis, we had about one FTE too many for our s/f. Even though, we have an extra FTE, we are planning to expand 3 more branches in the next 2-3 years and our total operating expenses is below average. We keep our operating expenses low by focusing on automation, focus on being green, and troubleshooting issues remotely so that a technician does not have to come out.

    If I were in your shoes, I would connect with HR to see what data they could provide on comparing your org to other FI's. There are some resources out there that they may have.



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    Micah Arnold
    Senior Project Coordinator
    Bay Federal Credit Union
    Capitola, CA
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    Original Message


  • 3.  RE: Your Credit Union Staffing Model

    Posted 2 days ago

    Welcome to the credit union industry, Cameron! 

    Our credit union is a little larger with 49 owned/leased properties and branches. At one point, I only had one maintenance tech and primarily contracted services. Over the last four years, I expanded our team with maintenance techs who had experience or certifications in various trades such as HVAC, plumbing, carpentry, etc. Bringing services in-house has been a huge win with an average 30%-40% cost savings. Our tech with HVAC experience and knowledge has been a great asset. He has built a strong relationship with our HVAC vendor and they've partnered together with ongoing maintenance. This includes our tech helping to diagnose issues and replacing filters at various locations, saving us on wait times and expense. If you have the opportunity to expand your team and bring services in-house, I think it will be a valuable addition. Currently, our team is a staff of 9 with 3 maintenance techs, each with different skill sets that allow us to take care of various projects.



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    Christi McGonigal
    Facilities and Construction Manager
    Rogue Credit Union
    Medford OR
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    Original Message


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