Hi Sharon,
Our check printers are typically near our tellers, in a workspace behind the teller line. It's a bonus if the drive-up teller can also access it easily. (drive-up doesn't need it as often as lobby team) For most branches, this is the same general area as the currency counter and cash advance machine.
For our Instant Issue machine, we typically have that closer to our platform side of the branch, folks who are setting up new accounts and handing out debit/credit cards will have the most need to access. There is a pin pad connected to the printer where your members will need to put in their security pin so having it located where it's easy for them to reach the devise is important. Again, our Instant Issue is centrally located so that our Member Consultants are able to process new cards for our members.
------------------------------
Richard Breitenberg CFM, SFP, FMP, LEED GA
VP-Director of Facilities & Support Services
STCU
Liberty Lake WA
(509) 344-2306
------------------------------
Original Message:
Sent: 11-26-2024 11:43
From: Sharon Taylor
Subject: Instant Issue & Check Printers
I am wondering where you locate your Instant Issue credit/debit card printing machine and Check printer at your branches. Do you install them on the teller line or in a room where they can not be seen by Members/Customers? I am having a conversation with my Retail team about location as they want them at the teller line but I believe this is a physical security risk. It would be helpful to understand where other institutions locate their machines.
------------------------------
Sharon Taylor
VP of Facilities
Centra Credit Union
Bloomington IN
812-340-1485
------------------------------