BICUC

We will be putting out an RFP for new cash recyclers.  We will be replacing LTA-350 TCR's as they are end of life.  I was wondering if anyone has any TCR's they would recommend.

Hello there, through Sesami we have the ARCA CM18 and Arca CM18 Evo's and have been very happy with them. We have had the CM 18's for 10 years and we are getting ready to start replacing the high volume ones with the new CM 18 Evo's that we have in our newer branches. We've been very happy with the reliability of the machines and ease of use. They connect easily to our core (we're Symitar clients) through CFM's platform. 

We will be putting out an RFP for new cash recyclers.  We will be replacing LTA-350 TCR's as they are end of life.  I was wondering if anyone has any TCR's they would recommend.

Thank you Heather.  This is very helpful information.  We will definitely add this model to our RFP.  Who is your supplier?

Hello there, through Sesami we have the ARCA CM18 and Arca CM18 Evo's and have been very happy with them. We have had the CM 18's for 10 years and we are getting ready to start replacing the high volume ones with the new CM 18 Evo's that we have in our newer branches. We've been very happy with the reliability of the machines and ease of use. They connect easily to our core (we're Symitar clients) through CFM's platform. 

We will be putting out an RFP for new cash recyclers.  We will be replacing LTA-350 TCR's as they are end of life.  I was wondering if anyone has any TCR's they would recommend.

You're welcome Sharon. Our supplier is Sesami, here is the link to their website. https://www.sesami.io/products/arca-cm18-evo. They also provide PM contracts as well. One disadvantage over the LTA-350 is that the CM18's do not have the self auditing function. I have been considering the LTA-380 in my 2027 round of replacements because of that function, I just didn't have enough bandwidth to pursue them as a possibility, I shifted from leading branch operations to facilities so it has been quite the year. Would love to hear what you decide to go with. 

Thank you Heather.  This is very helpful information.  We will definitely add this model to our RFP.  Who is your supplier?

Hello there, through Sesami we have the ARCA CM18 and Arca CM18 Evo's and have been very happy with them. We have had the CM 18's for 10 years and we are getting ready to start replacing the high volume ones with the new CM 18 Evo's that we have in our newer branches. We've been very happy with the reliability of the machines and ease of use. They connect easily to our core (we're Symitar clients) through CFM's platform. 

We will be putting out an RFP for new cash recyclers.  We will be replacing LTA-350 TCR's as they are end of life.  I was wondering if anyone has any TCR's they would recommend.

We will be putting out an RFP for new cash recyclers.  We will be replacing LTA-350 TCR's as they are end of life.  I was wondering if anyone has any TCR's they would recommend.

Our expert's experience with ARCAs (specifically Teller Integrated ARCAs) depends HUGELY on the software being used, which obviously is not going to be a reflection on ARCA as a vendor.  This may be more detail than you wanted but it may be useful to know some questions to ask to prevent issues. 

We previously had a "hot key" in the Teller System that would allow the teller to use the ARCA as needed during a transaction.  The "integration" was a much more surface level than it is today, as we didn't have the "cash assist" requirements that we have post-conversion to a new core system.  The ARCAs functioned BEAUTIFULLY with that system, in my opinion, because we used Vaultware (then Branchware) software. The machines were accurate 100% of the time, we had robust reports showing every single bill movement in/out of the machine, we knew how to clean them to keep them in good working order, etc.  

With Premier/Integrated Teller, "cash assist," and a much more "true" integration, we have had to use a middleware software that we are not fond of (Lutzwolf, or something like that), but it's the only option for our system.  With the new middleware, if you don't process a transaction EXACTLY as required – or if you accidentally select one of the buttons we ask them not to – it could cause a transactional problem.  There are also communication "glitches" at times between Integrated Teller and the device reports that can wreak some havoc, causing the cash device reports to NOT show transactions, not show ANY cash in, etc.  The tellers use these reports to pass end of day settlement tickets for the ARCAs, and they're sometimes just inaccurate, which can causing GL balancing issues.  If anything goes wrong, we have no ability to truly track every bill in/out of the machine like we used to. I would not give that same glowing recommendation to a Premier/Integrated Teller bank who would be using the same middleware we are.  ARCA has shared that there is a way to set these up and be a bit less "integrated" so that they could use Branchware software.  However, that would require turning off the "cash assist" function, which is our official record of cash breakdowns.

As a vendor, ARCA has been great. If there's an issue with a machine, we call and they come – usually fairly quickly (within a couple of days).  As with any vendor, it's going to depend a little bit on which representative you're dealing with – some are going to be more knowledgeable and "expert" than others, but we've generally had success. The machines themselves are fantastic.  Some users are a little afraid of "jams" and such, but If you  learn to use them well, they're great!

The frustration comes from the middleware – because ARCA can no longer help when there are transactional issues. Hope this helps from a Hardware/software integration standpoint. I would ask the vendors for contacts with your same core software or whichever you are planning to use in the near future if a core migration is in your future. 

We will be putting out an RFP for new cash recyclers.  We will be replacing LTA-350 TCR's as they are end of life.  I was wondering if anyone has any TCR's they would recommend.

Lisa - Thank you for this valuable information.  I appreciate you taking the time to provide your feedback. Our core is DNA so I will check if this brand is compatible.  Thanks again for the valuable information.

Our expert's experience with ARCAs (specifically Teller Integrated ARCAs) depends HUGELY on the software being used, which obviously is not going to be a reflection on ARCA as a vendor.  This may be more detail than you wanted but it may be useful to know some questions to ask to prevent issues. 

We previously had a "hot key" in the Teller System that would allow the teller to use the ARCA as needed during a transaction.  The "integration" was a much more surface level than it is today, as we didn't have the "cash assist" requirements that we have post-conversion to a new core system.  The ARCAs functioned BEAUTIFULLY with that system, in my opinion, because we used Vaultware (then Branchware) software. The machines were accurate 100% of the time, we had robust reports showing every single bill movement in/out of the machine, we knew how to clean them to keep them in good working order, etc.  

With Premier/Integrated Teller, "cash assist," and a much more "true" integration, we have had to use a middleware software that we are not fond of (Lutzwolf, or something like that), but it's the only option for our system.  With the new middleware, if you don't process a transaction EXACTLY as required – or if you accidentally select one of the buttons we ask them not to – it could cause a transactional problem.  There are also communication "glitches" at times between Integrated Teller and the device reports that can wreak some havoc, causing the cash device reports to NOT show transactions, not show ANY cash in, etc.  The tellers use these reports to pass end of day settlement tickets for the ARCAs, and they're sometimes just inaccurate, which can causing GL balancing issues.  If anything goes wrong, we have no ability to truly track every bill in/out of the machine like we used to. I would not give that same glowing recommendation to a Premier/Integrated Teller bank who would be using the same middleware we are.  ARCA has shared that there is a way to set these up and be a bit less "integrated" so that they could use Branchware software.  However, that would require turning off the "cash assist" function, which is our official record of cash breakdowns.

As a vendor, ARCA has been great. If there's an issue with a machine, we call and they come – usually fairly quickly (within a couple of days).  As with any vendor, it's going to depend a little bit on which representative you're dealing with – some are going to be more knowledgeable and "expert" than others, but we've generally had success. The machines themselves are fantastic.  Some users are a little afraid of "jams" and such, but If you  learn to use them well, they're great!

The frustration comes from the middleware – because ARCA can no longer help when there are transactional issues. Hope this helps from a Hardware/software integration standpoint. I would ask the vendors for contacts with your same core software or whichever you are planning to use in the near future if a core migration is in your future. 

We will be putting out an RFP for new cash recyclers.  We will be replacing LTA-350 TCR's as they are end of life.  I was wondering if anyone has any TCR's they would recommend.

we use DBSI for our CDR's. Jason Sletten jsletten@dbsi-inc.com is our rep.

Lisa - Thank you for this valuable information.  I appreciate you taking the time to provide your feedback. Our core is DNA so I will check if this brand is compatible.  Thanks again for the valuable information.

Our expert's experience with ARCAs (specifically Teller Integrated ARCAs) depends HUGELY on the software being used, which obviously is not going to be a reflection on ARCA as a vendor.  This may be more detail than you wanted but it may be useful to know some questions to ask to prevent issues. 

We previously had a "hot key" in the Teller System that would allow the teller to use the ARCA as needed during a transaction.  The "integration" was a much more surface level than it is today, as we didn't have the "cash assist" requirements that we have post-conversion to a new core system.  The ARCAs functioned BEAUTIFULLY with that system, in my opinion, because we used Vaultware (then Branchware) software. The machines were accurate 100% of the time, we had robust reports showing every single bill movement in/out of the machine, we knew how to clean them to keep them in good working order, etc.  

With Premier/Integrated Teller, "cash assist," and a much more "true" integration, we have had to use a middleware software that we are not fond of (Lutzwolf, or something like that), but it's the only option for our system.  With the new middleware, if you don't process a transaction EXACTLY as required – or if you accidentally select one of the buttons we ask them not to – it could cause a transactional problem.  There are also communication "glitches" at times between Integrated Teller and the device reports that can wreak some havoc, causing the cash device reports to NOT show transactions, not show ANY cash in, etc.  The tellers use these reports to pass end of day settlement tickets for the ARCAs, and they're sometimes just inaccurate, which can causing GL balancing issues.  If anything goes wrong, we have no ability to truly track every bill in/out of the machine like we used to. I would not give that same glowing recommendation to a Premier/Integrated Teller bank who would be using the same middleware we are.  ARCA has shared that there is a way to set these up and be a bit less "integrated" so that they could use Branchware software.  However, that would require turning off the "cash assist" function, which is our official record of cash breakdowns.

As a vendor, ARCA has been great. If there's an issue with a machine, we call and they come – usually fairly quickly (within a couple of days).  As with any vendor, it's going to depend a little bit on which representative you're dealing with – some are going to be more knowledgeable and "expert" than others, but we've generally had success. The machines themselves are fantastic.  Some users are a little afraid of "jams" and such, but If you  learn to use them well, they're great!

The frustration comes from the middleware – because ARCA can no longer help when there are transactional issues. Hope this helps from a Hardware/software integration standpoint. I would ask the vendors for contacts with your same core software or whichever you are planning to use in the near future if a core migration is in your future. 

We will be putting out an RFP for new cash recyclers.  We will be replacing LTA-350 TCR's as they are end of life.  I was wondering if anyone has any TCR's they would recommend.