One approach that has worked well in many facilities is to keep the exterior/front door unlocked during business hours, but have it lead into a small, controlled lobby rather than directly into the administrative office space.
The lobby essentially acts as a security buffer zone. Visitors enter the lobby freely, but they cannot access the administrative office until they pass through a second secure door that is controlled by staff.
When designing the lobby, it can be helpful to size it so it supports several functions:
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Visitor waiting area with 2–4 seats
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A small workstation for administrative or facilities staff
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Space for deliveries and couriers so packages can be received without granting access to the secured office area
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Visitor check-in using visitor management software if applicable
This approach maintains a welcoming environment while still providing a controlled access point for the office.
A few additional considerations that can improve the experience and security:
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Doorbell camera or video intercom at the secure door so staff can communicate with visitors before granting access.
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Background music in the lobby, which can help create a more comfortable and professional environment for visitors.
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Flexible staffing: if a facilities or administrative staff member is not always stationed at the lobby workstation, the doorbell camera/video system allows someone elsewhere in the building to assist visitors when needed.
Overall, this configuration balances security, customer experience, and operational flexibility without creating the perception that the organization is "closed off" during business hours.
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Micah Arnold
Facilities Manager
Bay Federal Credit Union
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