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  • 1.  Maintenance Outsourcing

    Posted 09-08-2025 15:05

    Hello Everyone,

    Asking how everyone is handling maintenance of their branches.  Especially any community banks with minimum branches maybe 10-25 properties.  I understand some larger portfolios use CBRE and JLL.  What about smaller banks or credit unions that don't have that larger footprint?  Any information would be helpful. 



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    Bryan Glatfelter CFM, FMP
    Senior Facilities Manager
    bglatfelter@epnb.com
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  • 2.  RE: Maintenance Outsourcing

    Posted 09-09-2025 10:53

    Bryan – At Centra we have a local maintenance business that responds to maintenance issues that my maintenance team are not able to handle.  The local maintenance company has access to our branches in case there is after hours work required.  They tend to focus on plumbing and electrical issues, but they also maintain the HVAC in our ATM/ITMs.  They have the ability to conduct construction projects when required and they move boxes of paperwork from our branches to our storage location.  So they are very versatile and because they are local they respond very quickly.

     

    Sharon Taylor
    VP Facilities



    3801 Tupelo Drive | PO Box 789 | Columbus, IN 47201
    P 812-314-0372 | 800-232-3642, ext. 0372
    smtaylor@centra.org | www.centra.org

     




    Original Message


  • 3.  RE: Maintenance Outsourcing

    Posted 09-10-2025 11:29

    We are a community bank located in California and have 28 locations in a geographically spreadout footprint and use DRS Property Management for maintenance.  They have a portal that our employees access to report maintenance items and DRS sends out technicians to resolve the issues.  Additionally, they do monthly site visits, sometimes fixing things in real time and sometimes adds a work order to their ticketing system.  It isn't perfect, but certainly has taken a lot of work off the Facilities Managers hands.  We are working on KPI and satisfaction reporting to help round out our model.



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    Beth Buffington
    SVP, Director of Operations
    Community West Bank
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    Original Message


  • 4.  RE: Maintenance Outsourcing

    Posted 09-09-2025 12:01
    Hi Bryan

    We are a credit union with a combination of free standing atm sites, 10-15 locations and some rental lease space, We have a maintenance department that watches our atm fleet, does first look at all repairs, and handles inhouse projects, like carpet and furniture replacements, all teller equipment, hvac, landscaping, EVS, services the fleet of cars and other items.   Our Facilities Department are highly involved in the Emergency response and business continuity plans too,

    Depending on where you are located there are some good small maintenance contractors that can capture all building items.

    Hope that helps some.

    Jeff







    Original Message


  • 5.  RE: Maintenance Outsourcing

    Posted 09-09-2025 13:22

    We currently have a team of 3 maintenance technicians, and good network of vendors.  We have 15 branches however all with in about a 30 minute radius of our headquarters campus that consist of multiple buildings.  We just acquired a small bank adding 4 buildings but they are 90 minutes away.   One of my techs is leaving, and I'm wondering if now is a time to consider outsourcing, the windshield time is going to increase and our on call area will also significantly increase.  



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    Bryan Glatfelter CFM, FMP
    Senior Facilities Manager
    bglatfelter@epnb.com
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    Original Message


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